Change can involve excitement and looked at as a great opportunity or be scary and as the worst thing that can happen. Whether it is a good or bad experience is contingent on a person’s attitude. Regardless of how it is experienced, normalizing change is the...
In my CLE on client service, I reveal a very simple formula for satisfying clients. Know what they expect and then manage those expectations. The formula is certainly a simple one, but we all know that it is lot easier said than done.Communication Issue...
“Gotta Catch ‘Em All” has people around the globe seeking out 148 Pokémon characters. Interestingly, although a pure form of entertainment, the application of simple rules for business success also applies to Pokémon players.Pokémon Go has become a...
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