Problem
Support teams are often asked to resolve issues from an inbox while the customer history, product context, and team work live elsewhere. RelayDesk needed one usable center of gravity.
Customer Operations · 2025
RelayDesk
A customer-operations workspace concept for teams that need to move from conversation to resolution without losing context.
- Industry
- Customer Operations
- Project type
- Web application · Self-Initiated Project
- Services
- Workflow mapping, Web application UX, Dashboard UI, Interaction patterns
Self-Initiated Project
Strategy
We paired a live work queue with a persistent customer timeline, then reserved analytical views for moments when a team needs to step back and see patterns.
Design
Graphite panels, aqua indicators, and violet focus states keep the product professional without becoming visually flat. The system makes status readable at a glance.
Result
The visual system turns an inbox-shaped problem into a calmer, connected workspace for people, work, and service signals.
Development
The concept defines a customer timeline, task handoff, service metrics view, and compact contextual drawer for work that needs a second look.
Research that made room for the right questions
We mapped the difference between an issue being answered and actually resolved. That distinction shaped the connection between conversation history, internal work, and follow-up ownership.
A visual point of view with a practical purpose
Clear, capable, and unflustered. The interface uses color as a directional signal so teams can scan workload without turning every ticket into an alert.
A system shaped in the right order
We started with the queue-to-resolution flow, established the information hierarchy for a customer record, and designed the surrounding reporting patterns from the same data model.
Selected interface views
The experience, screen by screen
Full-resolution views of the RelayDesk concept. Brand names, data and people shown are fictional.
Design system
A visual language built to travel
- Type
- Plus Jakarta Sans + Inter
- Palette
- Graphite, aqua, violet, mist
- UI
- Connected records and clear work states
A direction with a useful next step
A coherent product direction ready for a team to test against real service workflows and role-based permissions.
What businesses ask next
The complete package is $1,950 a year in US dollars and renews yearly. It covers custom website design, development, hosting, support, SEO, SSL, daily backups, unlimited revisions and updates (fair use), logo design, email templates, social media design and analytics: 19 services in all. The number of pages is agreed in your project brief, and you register and own your domain name.
You pay $49 to start. It counts toward the $1,950 and is non-refundable. The rest is due once your website is live.
Most small-business websites go live in 7–14 days from kickoff, depending on how quickly your content and feedback arrive.
Yes. Every site is designed mobile-first.
From clients we shipped for
“
Pixelgeometry understood our requests, responded quickly and delivered exactly what we needed. Their flexibility and communication are excellent.
Matt PrazenkaPrecisionRecruiter.com
“
Amazing job, and so nice to work with. Super impressed with the creative design of the logo.
Jeff FarleyTradeInTheZone.com
“
Pixelgeometry understood our requests, responded quickly and delivered exactly what we needed. Their flexibility and communication are excellent.
Matt PrazenkaPrecisionRecruiter.com
“
Amazing job, and so nice to work with. Super impressed with the creative design of the logo.
Jeff FarleyTradeInTheZone.com
“
Pixelgeometry understood our requests, responded quickly and delivered exactly what we needed. Their flexibility and communication are excellent.
Matt PrazenkaPrecisionRecruiter.com
“
Amazing job, and so nice to work with. Super impressed with the creative design of the logo.
Jeff FarleyTradeInTheZone.com
Ready when you are
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The same studio model: a US contact in Las Vegas, production in Pune and one invoice.